FAQ
Frequently asked questions
What makes Tail Stories different?
Most personalised children's books use avatars — a selection of pre-drawn animals that roughly match your pet. They're fun, but they could belong to anyone.
At Tail Stories, we do something no one else in the world does. We use your actual photos to create a book featuring your pet — their real markings captured on the page. A black and white collie looks like that collie. A Norwegian forest cat looks like that cat.
Our stories are also written and designed by real people who genuinely care about the finished product. That means we produce a limited number of titles — but it also means every book is made with care and attention.
The result is something that doesn't feel like a novelty gift. It feels like a keepsake.
How are the books made?
Every Tail Stories book is made by humans, using technology as a tool. A real person writes the story, and designs the book layout and base images. AI image generation then brings those illustrations to life, using your photos as a reference. Every finished book is individually reviewed by a real person before it goes to print. The technology makes the personalisation possible, whilst the people make sure the finished product is high quality and meaningful.
How do I share my pet's photos with you?
When you place your order, you'll be asked to upload a few photos of your pet directly through our website — no emails needed. We recommend sending 3–5 clear photos showing your pet from different angles, ideally including any distinctive markings. Phone photos are absolutely fine. The better the photos, the more accurately we can capture your pet in the story.
What pets do you create books for?
Both cats and dogs are currently accepted. If you have another type of pet you'd love to see starring in a book, get in touch and let us know. We're always thinking about how to grow our range.
What ages are the books suitable for?
Our books are written for children roughly aged 3–8, though plenty of adults have told us they love them too. The stories are fun and adventurous with enough detail to keep older children engaged, and simple enough to read aloud with younger ones.
When will I get my order?
We will work quickly to create and ship your order as soon as possible - delivery times are 5-8 working days.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase - standard shipping is £4.99.
Can I include a gift message?
Yes — at checkout you can choose to add a dedication inside the book. It makes a lovely finishing touch for birthdays, Christmas, or any special occasion.
What if I'm not happy with how my pet looks?
We want you to love the finished book - for this reason, all of our images are checked by a human before being sent to print. However if you feel your pet hasn't been captured accurately, get in touch and we'll do our best to make it right. Quality and attention to detail matter to us — we'd rather take the time to get it right than have a customer disappointed.
What is the return policy?
These are fully personalised products, so cannot be resold by us if returned. However our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right - quality matters to us.
Where are your products manufactured?
Our books are created and printed in the UK.